JUDI365 Frequently Asked Questions (FAQ)

Quick answers about account, banking, offers, responsible play and games. (English & Bahasa Melayu)

English Bahasa Melayu Account Banking Offers Games Security Support

English

Account & Verification

How do I register?

Go to Register, fill accurate details, and verify via email/SMS/KYC if required. One account per person.

Do I need KYC?

KYC may be required for payout. Ensure your ID name matches your bank/e-wallet profile.

Banking (Top-Up & Payout)

What payment methods are available?

FPX bank transfer and major e-wallets. Limits & processing windows vary. See Payment Methods.

How fast is payout?

Usually minutes to hours once verified. Match profile name to payee and ensure play-through requirements are met.

Any minimum/maximum limits?

Yes, varies by method. Check the latest thresholds on Payment Methods.

Offers & Promotions

How do welcome offers / starter balance work?

Offers include minimum top-up, play-through, eligible games, validity, and max cashout. Review Promotions before activating.

Where can I see current offers?

Visit Promotions for welcome packages, reloads, free spins/credits and seasonal events.

Games

What games are available?

Slots, live casino (roulette, baccarat) and sportsbook. Availability depends on provider and region.

Do you show RTP/fair-play info?

Where provided by partners, RTP and rules may be shown. We work with reputable suppliers and apply fair-play standards.

Security & Responsible Play

Is my data secure?

We use HTTPS and industry security practices. Keep your password confidential and enable account protections.

What tools support responsible play?

Set deposit/bet limits, take cool-off breaks, or request self-exclusion via Responsible Gaming.

Is online gambling legal in my location?

Laws differ by jurisdiction. Only play if you are of legal age and participation is permitted in your area.

Customer Support

How do I contact support?

Reach us via Contact Us or on-site chat (if available). Include username and issue details for faster help.

Bahasa Melayu

Akaun & Pengesahan

Bagaimanakah cara daftar?

Klik Daftar, isi maklumat tepat dan ikut pengesahan e-mel/SMS/KYC jika diminta. Satu akaun setiap individu.

Perlu KYC?

KYC mungkin diperlukan untuk pembayaran. Pastikan nama pada ID sepadan dengan profil bank/e-wallet.

Deposit & Pengeluaran

Kaedah deposit tersedia?

Lazimnya pemindahan bank FPX dan e-wallet utama. Had/masa berbeza. Rujuk Kaedah Pembayaran.

Kelajuan pengeluaran?

Akaun disahkan biasanya menerima bayaran dalam minit hingga jam selepas semakan. Pastikan nama profil = penerima dan penuhi keperluan pertaruhan.

Had minimum/maksimum?

Ya, bergantung kaedah. Semak had terkini di Kaedah Pembayaran.

Bonus & Promosi

Bonus alu-aluan / starter balance?

Biasanya ada deposit minimum, keperluan pertaruhan, permainan layak, tempoh sah dan had pengeluaran. Lihat Promotions.

Tawaran semasa?

Rujuk Promotions untuk pakej alu-aluan, tambah nilai dan acara bermusim.

Permainan

Permainan tersedia?

Slot, kasino langsung (rolet, baccarat) dan sukan. Ketersediaan mengikut pembekal/region.

RTP/peraturan dipaparkan?

Jika dibekalkan pembekal, RTP & peraturan mungkin dipaparkan. Kami mematuhi piawaian permainan adil.

Keselamatan & Main Bertanggungjawab

Data saya selamat?

HTTPS dan amalan keselamatan industri. Pastikan log masuk anda dilindungi.

Alat untuk permainan bertanggungjawab?

Had deposit/pertaruhan, rehat sementara, atau pengecualian diri melalui Responsible Gaming.

Sah di lokasi saya?

Undang-undang berbeza mengikut bidang kuasa. Hanya bermain jika cukup umur dan dibenarkan.

Sokongan

Cara hubungi sokongan

Melalui Contact Us atau chat laman (jika ada). Sertakan nama pengguna & butiran isu.